Frequently asked questions.

What are LUXORA planters made of?

All LUXORA planters are crafted from marine-grade fiberglass — a lightweight, weather-resistant material that mimics the look of stone or concrete without the weight. They’re built to last through sun, storms, salt air, and snow.

Do the planters come with add-ons included?

Luxe add-ons — including the Anchored Insert, Luxe Lid, and Ice Vault — are available to purchase separately. These add-ons are designed to pair seamlessly with the full-sized Monroe and Harlow series.

Does the Mini Monroe support add-ons?

The Mini Monroe is a standalone planter and does not support any Luxe add-ons. It’s perfect for smaller spaces, tabletops, and styling without inserts, lids, or the Ice Vault.

How does the Anchored Insert work?

The Anchored Insert is an exclusive feature that sits flush inside your Monroe or Harlow planter. It’s engineered to securely hold umbrellas, twinkle lights, or seasonal décor (like a Christmas tree) — eliminating the need for bulky umbrella stands or messy bases. For stability, simply fill the base of the insert with sand or water. In windy locations — or when anchoring heavier décor — you can also place sandbags or weighted pieces on top of the insert, all neatly enclosed within the planter.

What is the Luxe Lid?

The Luxe Lid transforms your planter into a sleek table. It features a 2” center hole to accommodate an umbrella pole or twinkle lights, and it comes with a frosted flush cap so you can cover the hole for a clean, polished look.The Luxe Lid isn’t just about cocktails and décor — it also doubles as hidden storage or a sleek way for extra concealment of sandbags or weights for that added stability.

What is the Ice Vault?

The Ice Vault is a stainless-steel cold insert that turns your planter into a chic cooler. Just drop it into place, add ice, and keep champagne, cocktails, or sparkling water chilled in style.

Are the planters heavy?

LUXORA planters are designed to look substantial but remain lightweight. This makes them easy to move, style, and ship — while still providing the strength to anchor umbrellas and décor when paired with the Anchored Insert.

Do the planters need special care?

Not at all. Fiberglass is low-maintenance — simply rinse with soap and water as needed. No sealing, no special treatments, no stress. Touch up kits are available for purchase to keep your LUXORA products looking pristine.

Do you ship nationwide?

Yes! LUXORA planters and add-ons are shipped throughout the U.S. We use durable packaging to ensure your planter arrives safe, secure, and ready to shine.

Do you accept returns?

At LUXORA, every planter is crafted with care and packaged to arrive in perfect condition. Because of the size and custom nature of our products, all sales are final. In the rare case your item arrives damaged, simply let us know within 48 hours with photos, and we’ll arrange a replacement or refund right away. This policy ensures we deliver only pieces that remain untouched and as carefully crafted as the day they were made. We deeply appreciate your understanding.

Still have questions? Contact us anytime — we’re here to help you elevate your outdoor living the LUXORA way.

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  • What if my item arrives damaged?

    While we package with great care, shipping can sometimes be rough. If your order arrives damaged:

    • Please inspect your item as soon as it’s delivered.

    • Report any damage within 48 hours by emailing us with your order number and photos of the item and packaging at luxoraoutdoors@gmail.com.

    • Once reviewed, we’ll send a replacement (if available) or issue a refund.

    What counts as damage?

    Major cracks, chips, or structural damage from shipping. Natural finish variations and the unique details of handcrafted fiberglass are part of Luxora’s beauty and are not considered damage.

    Who pays for return shipping?

    If your order arrives damaged, return shipping or replacement shipping is fully covered by us. Since all other sales are final, there are no change-of-mind returns. We appreciate your understanding.